Define who should refer and when
A credible referral program explains the client situations the firm handles instead of asking every professional for generic introductions. Estate planning, probate, Medicaid planning, and elder law each need different referral triggers.
- CPAs and financial advisors may notice liquidity events, retirement transitions, beneficiary issues, or business succession questions.
- Care managers and fiduciaries may see capacity concerns, nursing home planning, Medicaid questions, or family decision friction.
- Family law attorneys, realtors, insurance professionals, and other advisors may see divorce, remarriage, home sale, guardianship, or estate administration triggers.